FAQ

The member log-in page is https://shop.iowafood.coop/. When you log in, you can browse through the product lists and click “Add to Shopping Cart”. When you do this, the system adds one of the items you have selected to your cart.

If you want to buy several packages of an individual product, click on the “View Your Cart” button. Place the cursor in the Quantity box for the item you wish to order, and change the number to however many you plan to buy. Then click on the “Update” button to the right of that product entry.

If you need to add notes to the producer, such as “red, medium sized tomatoes” or “make this a small pig”, click on View Your Cart, place the cursor in the box for notes for that product, type in the notes, and then press the UPDATE button to the right of that product entry.

When you are done, there is no order submission – whatever is in your basket when the cart closes will be considered your order. To remove a product from your shopping cart, change its Quantity to ZERO and press the UPDATE button.

See a visual guide to the software at the bottom of this page.

For ordering NOT using this online shopping cart, please email info@iowafood.coop to ask if there is a “computer buddy” who can take your order by phone or fax.

You can log in and change your order until 11:59 PM on the upcoming Sunday of the distribution cycle. Between then and the delivery day, producers will be entering weights on any items that need it and putting your order together. You can view your temporary invoice in progress during that time by logging in.

To cancel your order, you must change the quantity for each item in your shopping cart to zero. Any items that remain in the shopping cart when the order closes will be considered a valid order and you will be expected to pay for them. If you truly cannot receive your order, contact us as soon as possible at info@iowafood.coop.

At the Franklin Distribution site, you may pay using debit, credit, cash or check.

 

For satellites and deliveries, you will receive a paper copy of your invoice with your order on delivery day with the final total owed. Then you can write a check and send it to the address on the invoice, or log in and pay by PayPal online. You will also be able to view your finalized invoice online after delivery day. The mailing address is on the invoice. If paying by PayPal, email payment to paypal@iowafood.coop. 

 

We do accept EBT. Choose ‘EBT’ under ‘Membership Type’ when filling out your membership form.

Contact us at orders@iowafood.coop to change your delivery method.

Please copy and paste the text of the error into an email along with what page it is and send it to web@iowafood.coop. Please also explain what happened before that error occurred. Thank you for your help in keeping this website working smoothly.

Please send your suggestions to web@iowafood.coop. Thank you for your help in keeping this website working smoothly.

Questions about ordering online?help@iowafood.coop
Questions about ordering in general?orders@iowafood.coop
Questions about your payment?treasurer@iowafood.coop
Questions about your Membership?membership@iowafood.coop
If you are a producer, send product updates to:updates@iowafood.coop
Questions about the website?web@iowafood.coop
General Informationinfo@iowafood.coop

Software Guide

Click on the + symbols to learn more about how to use our software.

Click here to see the items in your cart

Click here to filter searches by organic, grass fed, and more

See the next cart open or close time here

Click here to see your account balance, past invoices, and more.

Use this drop down menu to select where you will pick up. Franklin Plaza is our store location.

This box shows the quantity of each item in your order. To remove an item, change the quantity to 0, THEN click 'Save'

If you are changing the quantity of an item or your pickup location, you MUST click save for the change to take effect

The market fee is your 15% shopping fee. While you are browsing, it is added into pricing. In your cart, the fee is separated out. EBT users do not pay this fee.

The delivery fee is added manually and will not show in your cart right away. There is no fee to pick up at our Franklin Plaza store.

This column shows how many more of each item is in stock

We do not have a checkout process. When the cart closes, your order will be placed.