FAQ

The member log-in page is https://shop.iowafood.coop/. When you log in, you can browse through the product lists and click “Add to Shopping Cart”. When you do this, the system adds one of the items you have selected to your cart. If you want to buy several packages of an individual product, click on the “View Your Cart” button. Place the cursor in the Quantity box for the item you wish to order, and change the number to however many you plan to buy. Then click on the “Update” button to the right of that product entry. If you need to add notes to the producer, such as “red, medium sized tomatoes” or “make this a small pig”, click on View Your Cart, place the cursor in the box for notes for that product, type in the notes, and then press the UPDATE button to the right of that product entry. When you are done, there is no need to submit your order – whatever remains in your basket when the order closes will be considered your order. To remove a product from your shopping cart, change its Quantity to ZERO and press the UPDATE button.

For ordering NOT using this online shopping cart, please email customer@iowafood.coop to ask if there is a “computer buddy” who can take your order by phone or fax.

You can log in and change your order until 11:59 PM on the upcoming Sunday of the distribution cycle. Between then and the delivery day, producers will be entering weights on any items that need it and putting your order together. You can view your temporary invoice in progress during that time by logging in.

To cancel your order, you must change the quantity for each item in your shopping cart to zero. Any items that remain in the shopping cart when the order closes will be considered a valid order and you will be expected to pay for them.

You will receive a paper copy of your invoice with your order on delivery day with the final total owed. Then you can write a check and send it to the address on the invoice, or log in and pay by PayPal online. You will also be able to view your finalized invoice online after delivery day. The mailing address is on the invoice. If paying by PayPal, email payment to paypal@iowafood.coop. You may also pay using debit or credit at the Franklin Distribution site.

Contact us at orders@iowafood.coop to change your delivery method.

Please copy and paste the text of the error into an email along with what page it is and send it to web@iowafood.coop. Please also explain what happened before that error occurred. Thank you for your help in keeping this website working smoothly.

Please send your suggestions to web@iowafood.coop. Thank you for your help in keeping this website working smoothly.